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New Patients

GETTING STARTED
We are excited to welcome new patients seeking rheumatologic care. To schedule an appointment, follow these simple steps:

Accepted Insurances 

Aetna

Blue Cross Blue Shield

Blue Home

Cigna

Humana

Medcost

Medicare

United Healthcare

 

We do NOT accept:

Anthem BCBS, Wells Fargo

Blue Local

Blue Value

Blue Essentials

Aetna CVS Health

Aetna Signature Aministrators

Medcost plans with Group

     # starting with "H"

Tricare (new patients)

UHC/AARP Medicare

Medicaid (new patients)

Managed Medicaid plans (all)

Referring Offices:

Thanks for choosing us to partner with you to care for your patient! We want to make this process easy for you so please fax us the following:

Fax: 704.774.3045

  • Patient demographics (including COPY of insurance card)

  • Most recent office note(s)

  • Most recent labs, if obtained

  • Please be sure the reason for referral is clearly indicated.

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If you wish to use a referral form, please find our referral form here:

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Please check the insurance list on this page to determine what payers we do not accept. Self-pay options are available. Please contact our office for more details.

Step 1: Check your insurance.

  • We accept most major insurances at our practice but it will be your responsibility to ensure that we are in-network with your health plan. A list of insurance plans that we accept are listed here.

  • Self-pay options are available. Visit costs, which do not include any procedures or injections, are as follows:

    • New patient visits: $200

    • Return visits: $140

    • Lab studies are an an additional cost and are billed through LabCorp. 

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Step 2: Have prior notes, labs, and imaging results sent to us.​

  • Before we can schedule a visit with our rheumatologist, we do require notes and labs detailing your most recent visits with a primary physician or specialist. We are NOT a primary care office, so we believe it is important to have a doctor who can manage other conditions that do not fall under rheumatology.

  • If your insurance company requires you to have a formal referral from your PCP in order to cover specialist visits, BE SURE TO INFORM US OF THIS. We will work with your PCP to obtain the appropriate authorizations but if we were not made aware of this and claims are denied, the costs of those services will be your responsibility. 

  • If you would like us to assist you with retrieving documents from your other provider(s), please complete and FAX or MAIL us this release form. 

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Step 3: Schedule your appointment.

  • Once we receive and review your medical records, we will call you to confirm your information, insurance, and schedule an appointment.  We don't like long waits either so we will do our best to get you in quickly!

Patients:
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PREPARING FOR YOUR VISIT
Pre-register for your Appointment:​​​​
  • Let our staff know if you need an email or txt to activate your MyChart patient portal. Set up your account to see appointment times, labs, visit summaries, pay your balances, and message our providers.
  • Click on the link below to access your MyChart portal 24 hours before your visit to complete the required check-in process from your phone or laptop. If you do not pre-register, arrive 15-20 minutes before your appointment to complete the required forms.​
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Please bring the following to your appointment:​
  • Drivers License or ID Card
  • Insurance Cards
  • Method of Payment
  • List or bottles of ALL medications you take
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Review our guidelines:​
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  • Patients arriving more than 10 minutes after their scheduled appointment time will be marked as a no-show and must be rescheduled. After the first no-show, a $50 fee will be applied to your account.
  • Appointments must be cancelled at least 48 hours in advance to avoid a no-show fee. Please call us to cancel or reschedule. It is okay to leave a message during or after hours - we will log the time of your voicemail.
  • For COVID safety, all patients must wear masks at all times.  One (1) attendant is allowed with you during your visit. 
  • Insurance information must be verified at each visit. If you have any changes to your insurance, notify us ASAP so we can confirm your coverage. Denied claims will be the patient's responsibility.
  • Copays and estimated deductibles are due upon checkin. If you are uncertain of what you may owe, contact our front desk team so we can provide you with that information. 
  • We encourage patients to settle account balances quickly. If you are experiencing financial difficulty, talk to our billing team to discuss payment options. Balances over 60 days old will be transferred to collections so don't wait to talk to our team.
  • See our General Patient Policies above for additional information.

 

If you have questions about our practice or wish to schedule an appointment with us,

please give our office a call. 
We look forward to connecting with you soon!

 Medical advice or consultations will not be provided via phone or email. 

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