Patient Resources

FAQ's

Is there a patient portal that I can log into?

YES! We have a patient portal where you can review your visit summaries, find your appointment schedule, view labs, check  your balance, and pay your bill. You can also send secure messages to our team. Just click the button below to head on over!

 

If you have trouble logging in, just contact our office and we can help you. Call 704.774.3044, Option 1.

How should I plan my arrival time for my appointment?

If you pre-register, please arrive 5-10 minutes before your appointment. If you DO NOT pre-register, please arrive 15 minutes before your appointment. Patients who arrive more than 10 minutes after their scheduled appointment time may have to reschedule for a later date. Failure to notify us of appointment changes or cancellations within 48 hours of a scheduled appointment will lead to no-show fees of $50.

How is the office staying safe from COVID?

We take several precautions to keep our patients and staff safe. Sneeze guards and HEPA filters have been installed throughout our office. Staff are required to remain home if they have concerns for COVID symptoms or exposures. Staff and patients must wear masks at all times. Sanitization with hospital grade disinfectants have been enhanced. While not mandatory, most of our staff have been vaccinated against COVID.

Patients are asked to reschedule appointments if they have symptoms or possible exposures. Each visitor is prescreened before being taken into our clinical spaces. Guests are not allowed and only one (1) attendant is allowed if patients need assistance. 

What do I need to pay when I come for an appointment?

Copays and estimated deductibles/co-insurances are due at the time of service. If you are unsure what you would owe, call us so we can provide that information for you. Balances over 60 days old will be turned over to collections so contact us to discuss payment plans if this is needed.

We will submit a claim on  your behalf if  you decide to use insurance to cover your services and we will bill you for any remaining costs. If you have paid more than needed, this balance will be left as a credit on your account or refunded if there are no claims in process or scheduled upcoming visits. If you attend your visits as a self-pay patient, we will collect the cost of the office visit when you check in and collect for any procedures when you check out.

What if I have a medical concern or medication refill request?

If you have a medical concern, please call our office and leave a message on our triage line. You may also send a message to our providers through our patient portal. These are checked during the day and we do our best to respond within 24 hours. 

If you have a medication refill request, please talk to your pharmacy to have them send a request for refills to our office. We will do our best to respond to those within 48 hours.

How can I get a copy of my medical records?

We are able to fax medical records to your PCP or referring provider without a written consent as part of your continuity of care. If you wish for other providers or offices to have access to your records, we require a Records Request Form which can be found above and faxed or mailed to our office. 

Faxing records is a complementary service but printed copies of your full record are available at a cost of $0.60 per page. 

 

If you have questions about our practice or wish to schedule an appointment with us,

please give our office a call. 
We look forward to connecting with you soon!

 Medical advice or consultations will not be provided via phone or email.